Terms & Conditions

These Terms & Conditions form a legal agreement between you and us when you use the Goodwin Casino website, create an account, deposit funds, play games or use any other service we provide. By selecting an acceptance option during registration, or by continuing to use your account after these terms are made available, you confirm that you have read and accepted them.

You are responsible for reading the current version of these terms and any terms that apply to a particular product, game or promotion. Other notices displayed on the site, including cashier information and safer gambling settings, may also apply to how you use your account.

• You must follow these terms whenever you use our services.
• You must comply with the specific rules for the games and promotions you choose to use.
• You must not use the site for an unlawful purpose, attempt to interfere with its operation or help another person use your account.
• If any part of these terms is found to be invalid, the remaining terms will continue to apply.

We may change these terms when necessary, including to reflect changes to our services, legal requirements, payment arrangements or safer gambling controls. We will make the updated terms available on the site. Where a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention. If you do not accept an updated term, you should stop using your account and contact us about closing it. Continuing to use the service after the effective date means you accept the updated terms.

Your account responsibilities

You may have only one personal account with us. An account must be opened in your own name and for your own use. You must provide complete, accurate and current information, including your name, date of birth, residential address, email address and payment details. You must update your information if it changes.

Your login details are personal to you. Keep your username, password and any authentication information confidential, use a secure device and do not allow another person to access your account. Tell us promptly through support@goodwin-casino.co.uk or the live chat if you believe that your login details have been lost, disclosed or used without your permission. You remain responsible for activity on your account until we have had a reasonable opportunity to protect it.

We hold the gaming licence needed to provide our services. We may verify accounts and apply controls needed to meet our legal, regulatory and safer gambling responsibilities. You must not open an account if you are prohibited from gambling or if using our services would breach a law or restriction that applies to you.

Identity, age and address checks

Before your first withdrawal, we will normally require checks of your identity, age and address. We may ask for documents or information that confirms these details. The information must be clear, valid and consistent with the details on your account. We may also carry out additional checks during the account relationship.

Where required, we may ask about the source of your funds or the source of a particular payment. We may pause deposits, withdrawals or access to some services while checks are being completed. If you do not provide information we reasonably need, or if the information cannot be verified, we may restrict, suspend or close the account in line with these terms.

Deposits and withdrawals

You may deposit using the payment methods shown in the cashier. You must use a payment method held in your own name or one that you are authorised to use. We may refuse, return or hold a payment where ownership cannot be established, a payment is reversed, or additional checks are needed.

Withdrawals are normally sent back to the same payment method used for the deposit where possible. If that is not possible, we may use another method available in the cashier or ask for further information before processing the payment. We may only release funds after required identity, age, address, source-of-funds and payment checks have been completed.

The limits shown in the cashier apply to deposits and withdrawals. A payment may remain pending while it is being processed, while a check is taking place, or where a payment provider has not yet confirmed the transaction. We are not responsible for delays caused by incorrect payment details, your bank or a payment provider, although we will take reasonable steps to help resolve a payment issue.

Bonuses and promotional offers

Every bonus or promotional offer has its own terms. Those terms explain who can take part, how to claim the offer, any wagering requirement, the maximum permitted bet, the expiry period, eligible games, withdrawal conditions and any other restrictions. You should read the offer terms before accepting or using it.

Bonus funds and associated winnings may remain restricted until the applicable wagering requirement and other conditions have been met. A bonus may expire or be removed if the offer terms are not followed. We may withhold or remove a bonus, cancel associated winnings or restrict access to promotions where we identify abuse, including duplicate accounts, misleading information, payment misuse, collusion or attempts to bypass an offer's conditions.

We may stop, amend or withdraw a promotion where this is necessary. Any change will not remove rights that have already been properly earned unless the offer terms or applicable law allow us to do so.

We want gambling to remain a form of entertainment and not cause financial or personal harm. You can set deposit limits and use a time-out through the responsible gambling controls in your account. Consider setting a limit before you play and keep it at a level you can afford to lose.

• Use a time-out if you need a short break from gambling.
• Ask us to close your account or apply self-exclusion if you want to stop gambling with us.
• If you use self-exclusion, do not try to open another account or use another person's account.
• For wider support, organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline can provide help and information.

During self-exclusion, we will take reasonable steps to prevent access to your account and promotional communications. You should tell us if you identify another account that appears to belong to you. We may also apply limits or restrictions where we identify signs that additional protection may be appropriate.

You can ask us to close your account at any time by contacting support@goodwin-casino.co.uk or using the live chat on the site. You should stop gambling and withdraw any available balance before asking for closure, subject to required checks and any unsettled transactions. Account closure does not remove obligations that arose before closure.

We may suspend or close an account where we need to complete an identity, age, address or source-of-funds check; where you breach these terms; where we suspect fraud, collusion, unlawful activity or misuse of a promotion; where a payment is reversed; or where we are required to do so for legal or safer gambling reasons.

We may also close an account that has been inactive for a prolonged period, subject to any notice or process required by applicable rules. If an account is closed, we will explain the next steps where it is appropriate and lawful to do so. We may delay or withhold a payment while investigating a breach, fraud concern, payment issue or other matter affecting the balance.

If you have more than one account, we may close duplicate accounts and decide how any balances, bonuses or winnings are treated in accordance with these terms and the circumstances of the account activity.

Complaints and disputes

If you are unhappy with our service, a payment, a game result, an account decision or any other matter, contact support@goodwin-casino.co.uk or use the live chat on the site. Please provide enough information for us to identify your account and understand the issue. Do not include your password in a complaint.

We will acknowledge and look into your complaint, then answer within a reasonable time. The time needed may depend on the information required, the complexity of the issue and whether another service provider must confirm relevant details. We may ask you for further information before giving a final response.

If you remain dissatisfied after our internal process, independent dispute resolution may be available in general terms, subject to the relevant eligibility rules and process. We will explain the available next step when we provide our final position.

Liability and service interruptions

We take reasonable care to keep the site and services available, but we cannot promise that they will always be uninterrupted, error-free or available on every device. Access may be affected by maintenance, technical faults, communications networks, payment providers or events outside our reasonable control.

To the extent allowed by law, we are not responsible for losses caused by your failure to keep your account secure, inaccurate information, unauthorised access resulting from your actions, or your use of a service that is unavailable for reasons outside our reasonable control. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded.

Governing law

These terms and any dispute connected with them are governed by the laws of England and Wales. The parties will try to resolve disputes through the complaints process before taking any further action.