Responsible Gambling

We want you to use Goodwin Casino in a way that is safe, informed and within your means. Gambling is entertainment, not a way to earn money or solve financial difficulties. Before you play, decide how much time and money you can afford to spend, and treat that amount as a fixed entertainment cost.

Only gamble with money that you can afford to lose after your normal household costs, savings and other commitments have been covered. Do not borrow money to gamble, chase losses or use gambling to manage stress, worry or financial pressure. If gambling stops feeling enjoyable or starts affecting other parts of your life, take a break and use the support options described below.

You must be 18 or over to use our gambling services. We take age and identity checks seriously. We hold a gaming licence and may verify your account, source of funds or other information where required to help protect you and keep our services compliant.

Set a budget before you play

• Set a budget before you deposit and do not increase it to recover a loss.
• Keep gambling separate from essential spending such as rent, bills, food and travel.
• Avoid gambling when you are upset, tired, under the influence of alcohol or taking medication that affects your judgement.
• Use the tools in your account to control deposits, losses, session time and access.
• Ask for help early if gambling is causing concern for you or someone close to you.

Your account includes safer gambling controls that can help you manage how much you deposit, lose and play. You can normally find them by signing in and opening the Responsible Gambling, Safer Gambling or account settings area. The exact labels and available options are shown in your account.

How to switch on a tool

1. Sign in to your account and open the responsible gambling settings.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Enter the amount, period or break length that suits you, and read the information shown before confirming.
4. Save or confirm the setting. Check that the new control is displayed in your account before you continue gambling.
5. If you cannot find a tool or need help applying it, contact us through live chat or by e-mail at support@goodwin-casino.co.uk.

Deposit limits

A deposit limit controls the amount you can deposit during the period you select. It can help you plan your spending before you play. Consider your limit carefully, because a lower limit may take effect straight away, while an increase may be subject to a waiting period. The limit shown in your account is the one that applies.

Loss and session limits

A loss limit can restrict the amount you lose over a selected period. A session limit can restrict how long you remain logged in or how long you can play during a session. These controls are different from a deposit limit: depositing less does not always mean that you will spend less time playing, and a session limit does not set a spending budget. Using more than one control can give you a clearer plan.

Time-outs

Use a time-out when you need a short break from gambling. Choose the available break period in your account and confirm it. Once the time-out starts, you will not be able to use the relevant gambling services until it ends. A time-out can be useful after a difficult session, when you notice that you are playing more often than planned or whenever you want time away from gambling.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us. When you request self-exclusion, your account and access to the relevant gambling services will be restricted for the period selected or agreed. You should not try to open another account or use another person’s account during self-exclusion. Contact support@goodwin-casino.co.uk or use live chat if you need help starting self-exclusion.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They are intended to give you a prompt to pause and decide whether to continue. Use the prompt to check your time, spending and original budget rather than continuing automatically.

Problem gambling can affect anyone. It may develop gradually, and you do not need to wait for a serious financial loss before asking for help. Consider whether any of the following statements apply to you:

• You spend more time or money gambling than you planned.
• You increase your stakes because you want to win back money you have lost.
• You feel restless, irritable or anxious when you try to stop or take a break.
• You keep gambling after reaching your budget or a limit you set.
• You hide your gambling, deposits, losses or account activity from family or friends.
• You borrow money, sell belongings or use money meant for bills to continue gambling.
• You miss work, study, sleep, meals or social activities because of gambling.
• You feel guilty, low or worried about your gambling but continue anyway.
• People close to you have expressed concern about how much you gamble.

If one or more of these signs feels familiar, stop gambling and use a time-out or self-exclusion. You can also contact our support team through live chat or at support@goodwin-casino.co.uk. We can explain the account controls available to you, but specialist organisations can provide wider personal support.

You do not have to deal with gambling concerns alone. The organisations below offer information, advice and support to people affected by gambling, including family members and friends. You can contact them even if you are not sure whether your gambling is a problem.

• GambleAware provides information about gambling harms and ways to find support for yourself or someone close to you.
• GamCare offers confidential information, advice and practical support for people affected by gambling.
• GamStop is a free service that can help you exclude yourself from participating online gambling operators covered by its scheme.
• The National Gambling Helpline provides information and support for people who are worried about their gambling or another person’s gambling.

These organisations can help you consider your options, talk through what is happening and plan practical next steps. Speaking to someone early can make it easier to regain control. Support is also available if your gambling is affecting a family member, partner or friend.

If you are supporting another person, avoid giving them money to gamble or paying gambling debts without getting advice. Set clear boundaries, protect access to shared finances where appropriate and encourage them to use professional support. Your own wellbeing matters too.

Goodwin Casino is for adults aged 18 and over only. Children and young people must not use your account, watch you gamble or have access to your payment methods. Keep your login details private and sign out when you finish using your account, particularly when other people can access your device.

We use age and identity verification measures to help prevent underage gambling. We may ask for information or documents before an account can be used fully, when deposits or withdrawals are made or at another point where verification is needed. Do not provide your account to another person, and tell us promptly if you believe someone under 18 has accessed it.

Practical steps for households

• Use a strong, private password and do not share it with children, friends or relatives.
• Keep phones, tablets and computers protected with a passcode or other screen lock.
• Do not save payment details where a child could use them without permission.
• Use parental control software and device restrictions to block gambling content or limit access to gambling services.
• Check that your account remains signed out when you leave a shared device unattended.
• Tell us through live chat or at support@goodwin-casino.co.uk if you suspect underage access or unauthorised use.

Parental control software can help reduce access, but it is not a complete substitute for supervision and secure account details. Use the controls provided by your device, internet service and household network together with our age and account checks.

If you think a child or young person has used your account, change your password, secure your device and contact us promptly. We may need to restrict the account while we establish what happened.