Goodwin Casino VIP Program: Loyalty Information for UK Players

Our loyalty information lists four tier names: Bronze, Silver, Gold and Diamond. These names are attached to other-market loyalty information, while the UK account framework focuses on the checks, controls and support that apply to customers in Great Britain.

For a UK player, a VIP label does not replace the rules that apply to every account. Age and identity checks, account security, responsible gambling tools and the account terms remain important whether you are simply opening an account or using it regularly.

• Bronze is one of the listed loyalty tier names.
• Silver is one of the listed loyalty tier names.
• Gold is one of the listed loyalty tier names.
• Diamond is one of the listed loyalty tier names.

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The practical way to use this information is to separate loyalty language from the safeguards built into the UK service. Your account must still meet the eligibility rules, your activity remains subject to the applicable terms, and our player protection tools are available throughout your account journey.

UK customers must be aged 18 or over and meet the other eligibility criteria. Age and identity verification is required before an account is fully opened, so these checks form part of the account process rather than an optional VIP step.

Keep the personal information on your account accurate. If something needs correcting, our customer support team can help amend personal data through online chat or email support.

Additional validation may apply before a payout when winnings reach £4,500 or more. We may use reasonable validation procedures in those circumstances, helping us confirm the account and the relevant activity before payment.

1. Meet the age requirement

   You must be 18 or over to use the UK service.

2. Complete the checks

   Age and identity verification is required before the account is fully opened.

3. Keep details current

   Contact online chat or email support if personal information on the account needs to be amended.

A loyalty programme should sit alongside sensible account controls. Deposit limits, self-exclusion and account blocking are available for UK players, giving you ways to set boundaries or step away from play.

Self-exclusion is designed for a longer break from gambling. Account blocking can be requested for a fixed period or indefinitely by sending an electronic application to us by email. Once an account has been blocked, it can only be reopened after a new application from the account holder.

1. Decide what control you need

   Use a deposit limit for a spending boundary, self-exclusion for a gambling break, or account blocking for a fixed or indefinite stop.

2. Make the request

   Use the available account controls, or send an electronic blocking application by email when you want the account blocked.

3. Keep the decision in place

   A blocked account can only be reopened after a new application made by the account holder.

We use encryption and security technology to protect account activity and player transactions. Game data and results are also encrypted through an integrity monitoring system, with a digital signature used to protect the game process from interference.

Games are periodically tested for fair play and payment statistics by eCOGRA. Random Number Generator technology and mathematical algorithms are used to provide randomness in game outcomes.

We are licensed and regulated in Great Britain by the Gambling Commission under account number 2927. That regulatory framework sits alongside our encryption, verification and responsible gambling measures for UK customers.

Our UK customer support team is available every day from 9am to 10pm. You can contact us through live contact or email support when you have an account question, need help with personal details or want assistance with the available player controls.

If another person has changed your password, contact us through online chat or email support immediately. Each account user is responsible for their own password, so prompt contact helps us deal with the account security issue.

• Use live contact for an account question during the daily support hours.
• Use email support when you need help amending incorrect personal data.
• Contact support immediately if another person changes your password.
• Ask about account controls when you want help with deposit limits, self-exclusion or account blocking.

Support is there for practical account help, but it does not replace the account terms or the responsible gambling tools. Those protections continue to apply to every UK customer, including anyone interested in VIP loyalty.

Your account agreement is made up of the Terms, the Betting Rules and game-specific rules, together with any specific promotion terms that apply. These documents set the conditions for using the Services, regardless of the account label or loyalty information connected with your play.

For example, a service error can include an animation incorrectly showing a win. In that situation, the applicable terms allow the affected bet to be voided with the stake returned and no winnings paid, or the payable winnings to be corrected.

The clearest approach is to treat loyalty information as one part of your account experience. Keep your details accurate, use the controls that match your needs and contact our support team when you need help understanding an account matter.