Contact Us

Our contact team can help with questions about your Goodwin Casino account, payments, games and account checks. Choose live chat for direct assistance or email us with the details of your query.

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How to reach us

You can contact us through the live chat on the site, which is available 24/7. Live chat is suitable for questions that need direct assistance while you are using your account.

You can also email support@goodwin-casino.co.uk. Please give us enough information to understand your question, while keeping your account and payment details secure. Never send your password by email or live chat.

What to have ready when you write

Providing clear details helps us identify the right account activity and deal with your request efficiently. Please include:

Your username or other account identifier.
The game, payment, deposit, withdrawal or transaction concerned.
The date and approximate time when the issue happened.
A short description of what happened and any message shown on screen.

Common questions we help with

Our support team can help with general questions about:

Account access, account details and verification.
Deposits, withdrawals and payment problems.
Bonus terms, eligibility and account credits.
Technical issues affecting games, the cashier or your account.

Complaints

If you want to make a complaint, email support@goodwin-casino.co.uk and put Complaint in the subject line. Explain the issue clearly and include your username, the relevant game or transaction, and the time it occurred where these details apply.

We acknowledge your complaint and reply once it has been checked. We may ask for further information so that we can look into the matter properly. Please do not include your password or unnecessary payment information in your message.