Bonus Terms and Conditions

These terms apply to every bonus, promotion and reward made available through your Goodwin Casino account, unless the specific offer states that different terms apply. Before you opt in, deposit or place a qualifying bet, you should read the information shown with the offer. That information may set out the bonus value, qualifying deposit, expiry period, eligible games, wagering requirement, maximum stake and any other conditions.

The specific offer terms, these Bonus Terms and Conditions, our general account terms and the information shown in the cashier should be read together. If there is a conflict, the specific offer terms will normally apply to that offer, unless this would conflict with a legal or regulatory requirement.

• You must have an active account and provide accurate, complete information.
• You must be at least 18 years old to use our services or take part in a bonus.
• You must opt in where the offer requires you to do so before completing the qualifying action.
• You may only use a bonus in the way described in the offer terms.
• A bonus is not a separate cash payment unless the offer expressly says that it is.

We may refuse to award a bonus where the stated conditions have not been met, where an account is restricted, or where awarding the bonus would breach a legal, safer gambling or account security requirement. We hold a gaming licence and may verify your account, identity, payment method and source of funds before awarding a bonus or allowing related winnings to be withdrawn.

Only customers who meet the eligibility conditions for the relevant offer may take part. Eligibility can depend on whether you are a new or existing customer, the type of account you hold, the payment method used, the promotion selected and any account restrictions that apply to you.

One account and one offer

Unless the offer says otherwise, each customer may use an offer only once. We may treat accounts connected by the same person, household, address, device, computer, telephone number, payment method or other account information as connected accounts. Opening or using more than one account to obtain the same bonus is not permitted.

You must use a payment method held in your own name. A deposit made by another person, a payment that is reversed, or a transaction that is charged back may not count as a qualifying deposit. We may remove a bonus and any associated winnings where the qualifying payment is reversed, cancelled, disputed or otherwise not successfully received.

Opting in and making a qualifying deposit

Where an offer requires opt-in, you must select or activate it before making the qualifying deposit. The deposit must meet the method, amount and timing conditions shown with the offer. Deposits made before activation, deposits below the stated amount, transfers between balances and transactions excluded by the offer will not qualify.

A deposit may be used for play in line with the applicable bonus terms. Depositing funds without intending to play, then requesting a withdrawal or reversing the transaction in order to obtain a promotional benefit, may lead to the bonus being cancelled and the account being restricted.

Verification and account restrictions

We may ask for documents or information before a bonus is credited, while you are using it or before a withdrawal is processed. If you do not provide information within the required period, or if the information cannot be verified, we may delay, decline or remove the bonus in accordance with our account terms.

Bonus funds may be subject to a wagering requirement before the bonus and any related winnings become available for withdrawal. The exact requirement is shown with the offer. It may be expressed as a number of times the bonus, the qualifying deposit, or a combination of both. The requirement must be completed within the period stated in the offer.

Only eligible bets and games contribute towards the requirement. Contribution rates may differ by game or bet type, and some games or transactions may not count at all. The offer information or cashier will show the applicable contribution rules. Bets that are voided, cancelled, refunded or otherwise not settled will not normally contribute.

• The maximum stake that counts towards the offer is the amount shown in the applicable terms.
• If you place a stake above a stated maximum, we may remove the bonus and winnings connected with that bonus.
• Cash-out, early settlement, cancelled bets and refunded stakes may not count towards wagering.
• A qualifying bet must be placed and settled within the offer period unless the offer states otherwise.
• The progress shown in your account is an indication of completed wagering and may be adjusted if a bet is later cancelled or corrected.

Where a bonus wallet and cash wallet are used, the cashier or offer terms may explain which balance is used first. You must not use a bonus in a way intended to avoid the stated wagering requirement or other conditions. This includes placing offsetting bets, using a betting pattern designed only to convert bonus funds, or taking steps that substantially remove the intended risk of play.

If the wagering requirement is not completed before the bonus expires, the unused bonus and any winnings that depend on it may be removed. The offer may also set out a maximum amount that can be converted into withdrawable funds. Any such limit will be shown with the offer before you take part.

Every bonus has an expiry period unless the offer clearly states that it does not expire. The period begins at the time stated in the offer, which may be when the bonus is credited, activated or when the qualifying deposit is made. Once the expiry point is reached, any unused bonus balance and winnings subject to the bonus may be removed.

You may request a withdrawal in accordance with the account terms. If you request a withdrawal before completing the wagering requirement, the bonus may be cancelled and any winnings linked to it may be removed. The cashier or offer terms may explain whether a withdrawal request cancels the offer automatically.

• Withdrawals remain subject to identity, payment and account security checks.
• A withdrawal does not change any completed or outstanding wagering requirement unless the offer expressly says so.
• We may return funds to the original payment method where this is required by our payment controls.
• A bonus cannot normally be exchanged for cash, transferred to another customer or moved between accounts.
• If a bonus is credited in error, we may correct the balance and cancel the affected bonus or winnings.

Technical problems, display errors or processing mistakes do not create an entitlement to a bonus that was not intended to be available. If an error affects your balance or wagering progress, we may correct it and will aim to explain the correction through your account or by contacting you.

We may investigate suspected misuse of an offer, including multiple accounts, false information, collusion, automated play, payment abuse, chargebacks, manipulation of a technical fault or activity designed to obtain a bonus without following its intended conditions. Where we identify a breach, we may cancel the bonus, remove associated winnings, restrict access to the promotion or take further action under our account terms.

We will not cancel a bonus simply because you have won fairly and followed the applicable terms. We may delay settlement while necessary identity, payment, safer gambling or security checks are completed. If you believe a bonus has been applied incorrectly, please contact us promptly so we can look into the account history and the relevant offer terms.

Your safer gambling choices

Bonuses are optional and you can decline or stop using one. You can set deposit limits, take a time-out or request self-exclusion through the options available in your account. If you have self-excluded or asked us to restrict your gambling, we may prevent access to bonuses and promotional communications.

Gambling is for people aged 18 and over. If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us through the live chat on the site or by e-mail at support@goodwin-casino.co.uk.

We may update these Bonus Terms and Conditions when our offers, systems, legal obligations or safer gambling controls change. The version that applies to an offer will be available through your account. Changes will not remove rights that have already been earned fairly, unless we are required to act for legal, security or regulatory reasons.